Confirming Legitimacy of Claimed Identity


Tips for confirming the authenticity of documents presented:

  • Ensure there are no signs of physical tampering of the identity document or information presented:
    • Examine the document in a well-lit area where alterations will be spotted more easily
    • Feel around the photo, birth date and edges of the card, especially a card enclosed in plastic (laminate). Wrinkles, bumps and air bubbles could mean the document has been altered
  • Compare the photo with the cardholder:
    • Take your time examining the document
    • Compare the photo with the person presenting the document and pay particular attention to distinguishing facial features
    • Instead of focusing on someone’s hairstyle, look at those features that don’t change: nose, ears, eyes, and chin
  • Compare the signature on the documents provided and ensure it matches the application
  • Ensure the apparent age of the document matches the date of issue (if appropriate)
  • Look for the use of security features, unique identifiers and product markers:
    • The document should include security features such as a holograms

For Example:

The current Queensland Driver Licence contains applicants face under the signature a holographic image of a map of Australia, a digitised signature, a ghost image of the, a computer chip, and security foil highlights on the map of Australia.

  • Use a UV/black light if you have one to help identify false or altered
  • If you are not satisfied with the identity of the applicant:
    • Ask for a second form of photo identification or request additional identity documents until you are satisfied as to the correctness of the applicant’s
    • Verify the personal details by asking the person to state some details from the ID (e.g. address, year and month of birth, zodiac star sign).