FAQ

FAQs 2019-08-02T15:49:39+00:00
Important documents & links that can assist you with our services: 2019-08-13T21:48:09+00:00
Disposing police check results 2019-08-09T16:18:52+00:00

Rapid Screening will destroy or securely dispose of all hard and electronic copies

(including backed up versions held on servers or other media) of:

  1. each nationally coordinated criminal history check within twelve (12) months following the receipt of the nationally coordinated criminal history check;
  2. each nationally coordinated criminal history check Application and any identity

documents remoteIy presented by the Applicant for the purposes of within three (3) months following the required document retention period under

  1. each Applicant’s Informed Consent for a nationally coordinated criminal history check within three (3) months following the required document retention period unless a longer document retention period is:
  2. required by Law, in which case the Rapid Screening must dispose of the material within one (1) month following the end of the document retention period required by Law; or
  3. approved by the ACIC under clause IC. 7(a), as required for Identity Enrolment for Known Applicants in which case the Accredited Body must dispose of the material within one (1) month following the end of the document retention period approved by the ACIC.
Why some police check results take longer than others? 2019-08-23T12:29:05+00:00

It is important to note that not all police check results arrive at the same time. Some checks take longer than expected to finalise. These reasons can include:

  • The check subject may have a disclosable court outcome, that requires more time to retrieve on policing systems 
  • The check subject having a common name, or a name that matches with many potential Persons of Interest on policing systems
  • The check subject having old police information that requires manual collection and processing of hardcopy records,
  • The relevant police agency having inaccurate or incomplete records which need to be investigated properly before the check can be finalised,
  • Transferring information between the various state and territory police agencies before the information can be vetted and/or released, and The NPCS recommends that because of these reasons above, every customer and/or check subject allow as much time as possible for any check to be processed. Rapid Screening can now follow up on checks that have been processing for more than 10 business days (sometimes 15 business days).

The NPCS recommends that because of these reasons above, every customer and/or check subject allow as much time as possible for any check to be processed.

What does Rapid Screening offer? 2019-08-09T16:20:17+00:00

Rapid Screening provides a simple and straight forward way for individuals or businesses to obtain their police check.
Rapid Screening is an online application that permit the submission of police checks in a fast, straightforward and quick turn around. With 75-80% of responses within 1-2 business hours. Some police checks may take longer depending on individual circumstances.

What is a National Police Check? 2019-08-09T16:20:54+00:00

A National Police Check involves identifying an individual’s disclosable court outcomes and any charges extracted from the of Australian Criminal Investigations commission database. We will also attain an individuals court outcomes via the Australian Federal Police for Visa/Immigration purpose checks.

What is the process of completing a police check? 2019-08-09T16:21:21+00:00

The following is required for a successful police check entry;

– Online Informed Consent and upload of required ID’s
Rapid screening must gain consent from all individuals that will be undertaking a police check. We also require acceptable identification to meet police check requirements.

– Check submission and processing
A Police Check request will be submitted once we have received your details and consent. Once submitted an automatic search will be completed on the ACIC/AFP National database which contains all individuals who are known to the police.
The Police agency will extract the relevant information and ensure they match to your input. The Police agency will also look at the category and purpose of the check to determine the type and amount of information that is released.

Can I contact ACIC directly regarding the progress of my Police Check? 2019-08-09T16:55:27+00:00

ACIC are not able to disclose or discuss any police check requests with the public. Please contact Rapid Screening by phone 1300 RAPID-X (1300 727 439) or 03 9044 7260 or by email info@rapidscreening.com.au for assistance.

How long does it take to process a police check and receive results? 2019-08-09T16:56:00+00:00

ACIC Employment purpose police check: While 75% of police check results are dispatched within 1-2 business hours, it may vary based on individual circumstances, Some results may take up to 1-15 business days.

AFP Immigration/Visa purpose police check: Certificates issued by the Australian Federal Police are printed on secure paper. This secure paper is now used nationally by all Australian Police Services. It will arrive in the mail at your chosen address. The processing time for a routine National Police Check can be between 4-15 working days from the date it is received. Please be aware that processing times for National Police Checks may vary as the AFP may need to seek information from other police jurisdictions.

How will I receive my results? 2019-08-09T16:56:22+00:00

Employment purposes (ACIC) results will be delivered electronically so you have instant access to your information. Visa/Immigration purposes (AFP) results will be sent to your chosen address via post mail.

What is the Dispute process regarding a Police Check? 2019-08-09T16:58:25+00:00

If you believe your police check is incorrect, you are able to dispute the results by contact us by phone 1300 RAPID-X (1300 727 439) or  (03) 9044 7260 or by email info@rapidscreening.com.au. We will discuss with you and investigate the dispute. We will contact ACIC/AFP to investigate the dispute further and notify you once an outcome has been reached. Please find attached our Dispute Policy and Form. This Dispute Form will need to be attached as an email and sent to us.

What are the category of Police Checks available? 2019-08-09T17:01:54+00:00
  • Employment and Volunteer purpose through the ACIC.
  • Visa/Immigration/Citizenship or Commonwealth (working in the ACT) purpose through the AFP. 
How much does it cost for a Police Check? 2018-12-12T20:03:23+00:00
Check Type Price Purpose
Standard National Police Check$49.00 Employment
Volunteer National Police Check$24.50 Volunteer Work
Australian Federal Police Check $62.90Immigration, Visa, Citizenship, Working In Commonwealth Facilities & Working In ACT
(result will arrive via post)