It is essential that you feel secure with us. It is also vital to understand how we protect your privacy and how, when and where we may use your details. This document provides information on how we manage your personal information, the steps we take to protect your privacy, as well as how, when and where we, Credit Bodies i.e. illion, New Zealand Police and NPCS (National Police Checking Service) may collect, hold, use and disclose your personal information and how to resolve any dispute/complaints you may have.
The personal information we, NPCS (National Police Checking Service), New Zealand Police and illion collect and hold about you is the information you provide to us to conduct our checks.
This information may be attained directly from you (in-person/remotely/electronically)
The information we collect will/may include sensitive information to assist us in your application:
All information will be collected following the law and not intrusive. Where we receive unsolicited information, we will strive to destroy the information promptly and timely, following our legal requirements.
The information that we collect may also be used to assist us in continually improving and bettering our services. This may include us using the information to conduct audits, quality control and system updates. This will help us ensure that we are compliant and the results provided are reviewed and managed effectively. Any findings from the audits, quality control and system updates will be recorded on our registry to remedy and action.
Generally, We disclose personal information to organisations that help us provide Our services to You. These may include:
You have the right to access and update your personal information held by Rapid Screening under Australian Privacy Principles 12 and 13. This can be done by logging onto our website at www.rapidscreening.com.au and using the same email/password created at registration.
Alternatively, you can give us a call (see below). Before granting access or making any corrections to your personal information, we must verify your identity. We may also require you to identify and specify what information and documents you need access to.
If you wish to access or update the information we hold about you, please put your request in an email and send it to [email protected]. Alternatively, you can call us (see below), and we can take you through the process.
To help protect against the misuse, interference, loss, unauthorised access, modification or disclosure of your personal information we collect and hold, we have certain safeguards that are designed and implemented to protect the information. These measures accord with the safeguard requirements outlined in Rapid Screening’s Check’s agreement as an accredited body of the National Police Checking Service protect data integrity:
We do not disclose personal information to overseas recipients.
Personal information provided by you or your LEC may be used for marketing emails. If you do not wish to receive these communications, don't hesitate to contact us to opt - out.
We do not disclose your personal information to entities located outside of Australia.
If you believe that Rapid Screening have breached or mishandled your personal information against the Australia Privacy Principles or legislation, we encourage you contact us via email to [email protected].
We aim to reply to your complaints before the end of the next business day. We will resolve complaints as soon as practicable, generally within 10 working days. If the case will take longer than expected to resolve, we will inform you and give you an estimate of when an outcome can be expected.
After we have completed our enquiries, we will contact you to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess your response and make a final determination with all the information at hand.
If our internal compliance process fails to resolve the matter, the issue can be referred to the Office of the Australian Information Commissioner (OAIC).
Potential breaches will be taken seriously and investigated by Rapid Screening. Any information breaches will be released in writing, and measures will be taken to address the violation.
In the event of a dispute regarding the result of the check, you will need to contact Rapid Screening to complete a dispute resolution form to be reviewed by the police or the Credit body. You will be asked to outline the reasons for the dispute and provide documentation to support your claims. The police agency/ies and/or Credit Body will be responsible for the release of information on your NCCHC and/or Credit Check result which they will investigate the dispute and determine an appropriate outcome. The police agency/ies and/or Credit Body may request further information to support their investigation.
Once the dispute has been concluded, Rapid Screening will be advised of one of the following outcomes: “Successful dispute outcome” or “Unsuccessful dispute outcome”. This information will be sent to you.
Or alternatively you are able to contact if you require further information: