Rapid Screening
How we collect, use, store and protect your personal information when you use Rapid Screening for a Nationally Coordinated Criminal History Check or related service.
Rapid Screening Pty Ltd (ACN: 612 155 987) is committed to respecting the privacy of your personal and sensitive information. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and other applicable laws, including the Australian Crime Commission Act 2002 (Cth) and the Privacy Act 2020 (NZ). We reserve the right to change, modify or update this privacy policy at any time.
It is essential that you feel secure with us. It is also important to understand how we protect your privacy and how, when and where we may use your details. This document explains how we manage your personal information, the steps we take to protect it, how the National Police Checking Service (NPCS) may collect, hold, use and disclose your information, and how to resolve any disputes or complaints.
This privacy policy is in addition to our Terms and Conditions.
The personal information we collect and hold about you is the information you provide to us to conduct our checks, obtained directly from you in person, remotely or electronically. This may include sensitive information to assist us in processing your application:
All information is collected in accordance with applicable law and in a manner that is not intrusive. Where we receive unsolicited information, we take steps to destroy it promptly, in accordance with our legal requirements.
The information we collect may also be used to help us continually improve our services, including audits, quality control and system updates to ensure we remain compliant and that results are reviewed and managed effectively. Findings from these activities are recorded and actioned accordingly.
This privacy policy is in addition to our Terms and Conditions.
You have the right to access and update your personal information held by Rapid Screening under Australian Privacy Principles 12 and 13. You can do this by logging on to our website at rapidscreening.com.au using the email and password you created at registration.
Alternatively, contact us by phone (see below). Before granting access or making corrections, we must verify your identity, and may ask you to specify what information and documents you need access to.
If you wish to access or update the information we hold about you, email us at [email protected], or call us and we can take you through the process.
To help protect against the misuse, interference, loss, unauthorised access, modification or disclosure of your personal information, we have implemented a range of safeguards in accordance with our agreement as an accredited body of the National Police Checking Service:
Sessions run on SSL-encrypted connections when you submit information through our online forms.
All information stored electronically and in hard copy is held securely in data centres based in Australia.
Physical security measures prevent unauthorised access to our premises, with access to sensitive areas controlled by trained personnel.
We update and test our security systems on an ongoing basis, and train employees on confidentiality and information security.
Access to your personal information is limited to employees who need it to provide services to you.
Records relating to your NCCHC application are retained for a minimum of 12 months and no longer than 15 months.
Retaining your information is strictly for the purposes of meeting our legal and regulatory obligations and effectively managing our business.
We do not disclose personal information to overseas recipients, and do not disclose your personal information to entities located outside of Australia.
Personal information provided by you may be used for marketing communications. If you do not wish to receive these communications, please contact us to opt out.
If you believe Rapid Screening has breached or mishandled your personal information in contravention of the Australian Privacy Principles or applicable legislation, contact us by email at [email protected].
We aim to respond to complaints before the end of the next business day, and resolve them as soon as practicable, generally within 10 working days. If a matter will take longer, we'll inform you and provide an estimate of when an outcome can be expected.
After completing our enquiries, we will contact you to advise the outcome and invite your response to our conclusions. If we receive a response, we will assess it and make a final determination with all available information.
If our internal process doesn't resolve the matter, you can refer it to:
Australia - Office of the Australian Information Commissioner (OAIC), GPO Box 2999, Canberra ACT 2601 · [email protected]
New Zealand - Office of the Privacy Commissioner, PO Box 10 094, Wellington 6143 · [email protected]
Please note that email that is not encrypted can be copied or tracked.
In the event of a dispute regarding the result of a check, you will need to contact Rapid Screening to complete a dispute resolution form. This form is reviewed by the relevant police agency or credit body. You will be asked to outline the reasons for your dispute and provide supporting documentation.
The relevant police agency and/or credit body is responsible for the release of information on your NCCHC and/or credit check result, and will investigate the dispute and determine an appropriate outcome. They may request further information to support their investigation.
Once the dispute has concluded, Rapid Screening will be advised of the outcome, either a successful or unsuccessful result, and this will be provided to you.
If you have any concerns about our privacy policy, you can reach us using the details below.
W: www.afca.org.au
GPO Box 3, Melbourne VIC 3001
W: justice.govt.nz/criminal-records/contact-us
Phone: 0800 268 787
