Terms & Conditions

Terms & Conditions 2019-12-03T09:29:47+00:00

Information about our Terms & Conditions (RE: ACIC Checks)

Terms used in our website and online consent form

Nationally coordinated criminal history check
Describes both: the checking process undertaken by the ACIC and police, and the result received by the accredited body. Commonly known as a ‘police check’.

You/the applicant
Individual seeking a nationally coordinated criminal history check.

Accredited body
Organisation accredited with the ACIC and responsible for submitting your Application and informed consent form.

Australian Criminal Intelligence Commission (ACIC)
Australian Government agency responsible for facilitating access to nationally coordinated criminal history checks.

Legal entity customer
(LEC) Organisation the accredited body uses to collect your Application and informed consent form. This may be your employer, benefits provider or issuing body.

Third party
Organisation the accredited body is required by law to disclose your personal information and police information to.

Personal information
Information about you, including any information contained in your identity documents.

Police information
Information released as part of a nationally coordinated criminal history check.

Who completes this form?
Accredited body (Rapid Screening)
The accredited body or its legal entity customer pre-populates this form with information in these sections: For how to submit this form, please read (i) boxes above questionnaires. Our contact details be found on our website www.rapidscreening.com.au.

Applicant
You are required to provide your personal details and informed consent to complete this form. You must also provide your identity documents, as detailed in Documents required. If you are less than 18 years of age, this form must be completed by your parent or legal guardian. You are completing this form to obtain a nationally coordinated criminal history check.

What is a nationally coordinated criminal history check (NCCHC)?
A nationally coordinated criminal history check is conducted with your informed consent to determine your suitability for a position of trust, specified field of endeavour or as required by legislation. A nationally coordinated criminal history check contains your personal information, and police information that is disclosable about you, according to the purpose of your check.

Privacy notice

How will my information be used?
The ACIC and Australian police agencies
The ACIC and Australian police agencies use the information on this form and the applicant’s identity documentation:

  • to disclose police information relating to you, to the accredited body
  • to update records held about you
  • for law enforcement, including purposes set out in the Australian Crime Commission Act 2002 (Cth)

Accredited body (Rapid Screening)
The accredited body or its legal entity customer uses the personal information collected in this form to request a nationally coordinated criminal history check and to assure itself of your identity.

The accredited body may have a legislative basis for the collection, use and disclosure of your personal information and police information to a third party. The ACIC recommends you seek more information about relevant legislation from the accredited body.

The accredited body or its legal entity customer must advise you if your personal information or police information will be transferred or supplied to a location outside Australia, known as the permitted offshore transfer arrangement. If this applies, the legal name and location of the overseas entity should be provided to you prior to applying for a police check. The ACIC recommends you seek more information from the accredited body.

You can contact the accredited body for more information on how they handle your personal information using the contact details at the end of this section.

How is my national check result determined?
Police information is disclosed in accordance with applicable legislation and information release policies of the Australian Government and state and territory governments.

These links may help you source information on spent convictions:

Australian Government – www.legislation.gov.au
Australian Capital Territory – www.legislation.act.gov.au
New South Wales – www.legislation.nsw.gov.au
Northern Territory – www.legislation.nt.gov.au
Queensland – www.legislation.qld.gov.au
South Australia – www.legislation.sa.gov.au
Tasmania – www.thelaw.tas.gov.au
Victoria – www.police.vic.gov.au
Western Australia – www.slp.wa.gov.au

How do I dispute my result?
If you do not agree with the results of your nationally coordinated criminal history check, contact the accredited body or, if applicable, its legal entity customer, using the contact details and tell them you want to dispute the result. The accredited body or its legal entity customer accepts and escalates all disputes.

Providing incomplete, false or misleading information
You must take reasonable steps to ensure you provide accurate, complete and up-to-date personal information. Withholding and/or providing misleading, or false information on this form is a Commonwealth offence and you may be prosecuted under the Criminal Code Act 1995 (Cth).

If you become aware you have provided incorrect information you must contact the accredited body as soon as possible.

Documents Required

Minimum identity requirements
You must provide four documents with your completed form to confirm your identity:
• one commencement document to confirm your birth in Australia or arrival in Australia
• one primary and two secondary documents to show the use of your identity in the community.
The accredited body or its legal entity customer will use these documents to verify your identity against the personal information you have provided on this form. The personal information contained in the identity documents you provide will be used to conduct a nationally coordinated criminal history check, as you consent to.
The documentation you provide must include evidence of your full name and date of birth and a photograph of you. The commencement and primary documents provided must include a photo of you. If your commencement and primary documents do not include a photograph you must submit a passport-style photograph certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993 (Cth).

Commencement documents
• full Australian birth certificate (not an extract or birth card)
• current Australian passport (not expired)
• Australian Visa current at time of entry to Australia as resident or tourist
• ImmiCard issued by the Department of Immigration and Border Protection that enables the cardholder to prove their visa and/or migration status and enroll in services
• certificate of identity issued by the Department of Foreign Affairs and Trade to refugees and non-Australian citizens for entry to Australia
• document of identity issued by the Department of Foreign Affairs and Trade to Australian citizens or persons who possess the nationality of a Commonwealth country, for travel purposes
• certificate of evidence of resident status.

Primary documents
(a) current Australian driver license, learner permit or provisional license issued by a state or territory, showing signature and/or photo and the same name as claimed
(b) Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
(c) current passport issued by a country other than Australia with a valid entry stamp or visa
(d) current proof of age or photo identity card issued by an Australian government agency in your name with photo and signature
(e) current shooter or firearm license showing signature and photo (not minor or junior permit or license)
(f) for persons aged under 18 with no other Primary Use in Community Documents, a current student identification card with photo or signature.

Secondary documents
(a) certificate of identity issued by the Department of Foreign Affairs and Trade
(b) document of identity issued by the Department of Foreign Affairs and Trade
(c) convention travel document secondary (United Nations) issued by the Department of Foreign Affairs and Trade
(d) foreign government issued documents (e.g. driver license)
(e) Medicare card
(f) enrolment with the Australian Electoral Commission
(g) security guard or crowd control photo license
(h) evidence of right to a government benefit (Centrelink or Veterans Affairs, QLD WWC Card)
(i) consular photo identity card issued by the Department of Foreign Affairs and Trade
(j) photo identity card issued to an officer by a police force
(k) photo identity card issued by the Australian Defence Force
(l) photo identity card issued by the Australian Government or a state or territory government (e.g. WWC Card)
(m) Aviation Security Identification Card
(n) Maritime Security Identification card
(o) credit reference check;
(p) Australian tertiary student photo identity document
(q) Australian secondary student photo identity document
(r) certified academic transcript from an Australian university
(s) trusted referees report
(t) bank card
(u) credit card.

Change of name
If you provide identity documents using a former name, you must provide evidence of your name change. This means providing a change of name certificate issued by the Australian Registry of Births, Deaths and Marriages or an Australian marriage certificate issued by a state or territory, in addition to your four identity documents. Church or celebrant-issued certificates are not accepted.

Special provisions for proof of identity
The ACIC recognises that in exceptional circumstances you may not be able to meet the minimum proof of identity requirements.
Please contact the accredited body who will assess your ability to meet the requirements and determine the most suitable method to confirm your identity.

How to submit this form

Before submitting this form, ensure all sections are complete and that you have signed and dated the form.

Submit your completed form and identity documents using our online portal login. Sign up at www.rapidscreening.com.au.

Contact details
You can contact us or our legal entity customer (LEC), that you may have approached at varies locations around Australia; for more information on the nationally coordinated criminal history check process, how your personal information is handled and how you can dispute your result.

Rapid Screening (National Police Checks)
T: 1300 RAPID-X (1300 727 439) or 03 9044 7260
E: info@rapidscreening.com.au
W: www.rapidscreening.com.au

Our service in brief
The ACIC administers access to nationally coordinated criminal history checks under the Australian Crime Commission Act 2002 (Cth) (ACC Act). The National Police Checking Service (Service) facilitates access to nationally coordinated criminal history checks in partnership with the Australian police agencies in accordance with relevant Australian legislation.

The Service provides Australian police and Rapid Screening (an Accredited Body) in accordance with the ACC Act with Police Information to support the assessment of the suitability of people in positions of trust, specified fields of endeavour and as required to meet legislative requirements.

In order to access nationally coordinated criminal history checks or use the Service, Rapid Screening has complied with the following:

  • be accredited under section 46A (5) of the ACC Act; and
  • operate in accordance with the Agreement for controlled access by duly Accredited Bodies to Nationally Coordinated Criminal History Checks

A police check result may include

  • charges
  • court convictions
  • findings of guilt with no conviction
  • court appearances
  • good behaviour bonds or other court orders
  • pending matters awaiting Court hearing
  • traffic offence history
  • warnings and warrants

Rapid Screening are only authorised to process checks for employment/probity/licence check category. This category appropriately captures the majority of purposes that individuals seek police checks for; pre-employment screening/probity checking/occupational related licensing.

Police checks we don’t provide

  • Immigration purposes (for use by the Department of Immigration and Border Protection only).
  • Access to national security information (for use by police agencies only).
  • Security course/LRD purposes
  • Court officials & Justices of the Peace
  • Prison services
  • Vic Roads applications
  • Taxi Directorate
  • Police Checks that may require fingerprints
  • Firearms licensing

Payment Terms for LEC’s
LEC’s have a variety of payment options;

  • pay as you go
  • purchase advance credit
  • send prepaid tokens to the Applicants

Refunds
Refunds will not be offered for the following;

  • incorrect data entry
  • unsent or insufficient IDs/selfie photo, or not visible
  • incorrect police check type (i.e. standard/volunteer)
  • checks that have simultaneously been submitted to ACIC (by another Accredited Body/LEC)
  • checks that we are not authorised to process (see ‘police check’s we don’t provide’)

Technology

  • LEC’s must provide their own technology including servers, modems, computers and other security measures to use our business portal
  • Rapid screening is not responsible for any hardware, software bugs and malfunctioning’s
  • Rapid Screening does not undertake any warranty or guarantee

Fees/payments terms

The Applicant/LEC agrees to the following payment terms;

  • Each submission the applicant lodges will be treated as a new police check and charged accordingly
  • Before the online consent form is received and the request for a police check is submitted, the applicant/LEC will be charged the relevant fees (whether the applicants request has been checked for accuracy)
  • Rapid screening has the right to not proceed with an applicant’s request, if the applicant’s payments haven’t been processed properly (both directly or through a LEC)
  • Rapid Screening may time to time change its police check fees, up to its discretion
  • Rapid Screening will provide a police check once Applicants/LEC’s have fully submitted an online consent form, with relevant ID’s and have paid their fees
  • Applicants can pay for their police checks online, directly at our main office address (or LEC’s location). Payments may be accepted by cash, debit and credit cards

The Applicant/LEC’s Agreement
To request a police check via Rapid Screening, you agree that;

  • You have read and understand these terms and conditions
  • You will abide and be bound to these terms and conditions
  • You have read and understood our Privacy Policy
  • If you cannot be bound by these terms and conditions/privacy policy, you are not permitted to utilise our services

Information about our Terms & Conditions (RE: AFP Checks)

1 . Applicability and Acceptance of These Conditions

1.1 These Conditions apply to each order that the Australian Federal Police ABN 17 864 931 143 (the ‘AFP’) accepts from a customer (you), through their registered Account Holder; Rapid Screening ABN 63612155987, for the supply of the service of providing national police checks and the provision of police certificates (the ’Services’).

1.2 Your acceptance of Services from Rapid Screening means that you accept these Conditions below from the AFP. No variation by you of these Conditions will be valid unless an AFP authorised representative gives Rapid Screening written confirmation that that variation is accepted.

1.3 The AFP may make changes to these Conditions from time to time. The AFP will notify Rapid Screening in writing before such changes take effect. Your acceptance of further Services after the date the AFP notifies Rapid Screening of a change is deemed acceptance of those changes.

2. Prices, Charges and Payment

2.1 Where you are the individual named in the application and request the Services directly from Rapid Screening (who are AFP Account Holders), you must make an online payment via Rapid Screening website with a Credit/Debit Card payment or cash at one of Rapid Screenings outlets, along with your online/hard copy application form.

2.2 All payments are paid for upon purchase of Service. Rapid Screening do not send out invoices unless you are required to pay any additional fees.

2.4 If in the provision of the Services the AFP is required to incur additional fees from any other agency (including but not limited to Crimtrac or ASIO), they will notify and invoice Rapid Screening. You will then be required to reimburse the Rapid Screening for such fees. These additional fees may be listed separately on the invoice or included in the product price.

3. Delivery

2.1 You accept that any dates Rapid Screening gives you for delivery of the Services are the AFP’s best estimate (made to Rapid Screening), are given in good faith and may be subject to change without notice.

2.2 The AFP (not Rapid Screening) will deliver any certificates ordered to the address supplied on your account application form or to an alternate address that the parties agree in writing.

2.3 You agree that delivery will be complete when the certificate is dispatched to your nominated address. Delivery by the AFP to a carrier will be deemed to be delivery to you.

4. Warranties and Liability

4.1 You warrant that the personal information you have provided in your application form is correct.

4.2 Where you are not the individual identified in the application form, you warrant that the individual named in the application form

consents to you applying for a police certificate on their behalf, where such consent extends to the provision of the police certificate directly to you. 4.3 You warrant that you will not disclose the police certificate to any other party without the express consent of the individual named in the police certificate.

4.4 You acknowledge that the information provided in the police certificate may be incorrect or inaccurate. You warrant that the individual identified in the application form will have the opportunity to review the police certificate to confirm or formally dispute its accuracy, by utilising a ‘Disputed Record form’ prior to you relying on any of the information contained in the police certificate.

4.5 You acknowledge and agree that both Rapid Screening (as an AFP Account Holder) and the AFP endeavours to provide the requested Services, but does not guarantee and shall not be held responsible for errors or inaccuracies.

5. Consent

5.1 Where you are the individual identified in the application form, you consent to the police certificate being delivered to the person/organisation through whom the application was lodged with Rapid Screening.

5.2 Where you are not the individual identified in the application form you acknowledge the following conditions:

(a) the individual’s identity has been confirmed through a 100 point identity check in accordance with the Financial Transactions Act 1988
(Cth) before submitting the details to Rapid Screening;

(b) the individual’s consent was obtained no more than three months prior to the application form being submitted to Rapid Screening; and (c) you will take all reasonable steps to ensure the physical security of any original consent form obtained from the individual, the issued police certificate and any other document containing an individual’s personal information.

6. Supply of Services and Police Certificates

6.1 If you are not the individual identified in the application form, the police certificate is supplied to you on the basis that the information appearing in the police certificates shall only be used by you in the ordinary course of business and expressly for the purposes identified in the application form.

7. Unanticipated Events

The AFP may cancel or suspend delivery of any Services in the event of any delay or non-performance due directly or indirectly to operational requirements, wars, terrorism, strikes, lockouts, act of God, governmental or quasi-governmental restraint, unavailability or delay in availability of equipment, inability or delay in obtaining governmental or quasi-governmental approvals consents permits licenses authorities or allocations or any other cause beyond their reasonable control.

8. Costs

If you default in performing your obligations under these Conditions and Rapid Screening incurs expenses from the AFP in enforcing its rights under these Conditions (for example and without limitation, expenses incurred by the AFP to Rapid Screening in recovering any moneys owed by you), you agree to pay those expenses to Rapid Screening on demand, on a full solicitor-client basis.

9. Privacy

9.1 If you are the individual indentified in the application you acknowledge that personal information concerning you is used to supply the Services that you have ordered including providing such information to other government agencies.

9.2 You agree that if you provide Rapid Screening (an Account Holder of the AFP) with personal information about an individual besides yourself you will ensure that the individual is aware:

(a) that you have supplied their personal information to the AFP and the reason; and
(b) of the details in this clause 9 which apply to information the AFP collects about them as well as any information the AFP collects about you.
9.3 If you fail to provide any information requested to Rapid Screening by the AFP, the AFP may be unable to supply the Services that you order or request. 9.4 In most circumstances, you have a right to access any personal information which the AFP collects and hold about you and to have it corrected if it is wrong. Please contact Rapid Screening if you have a complaint concerning your information privacy.

9.5 Both you and Rapid Screening agree to take all reasonable steps to ensure that personal information in the relevant party’s possession or control is protected against loss and unauthorised access.

10. GST

10.1 Rapid Screening is not registered for GST.

11. Termination for Breach

Without prejudice to our other rights at law, Rapid Screening may cease supply of Services to you immediately by giving notice in writing if you breach any material term of these Conditions.

12. Disclaimer of Liability and Warranties

12.1 Except as provided for by non-excludable rights: (a) all services ordered by you are provided without warranties of any kind, either express or implied;

(b) Rapid Screening and the AFP do not warrant that the Services will be complete or free from all errors;
(c) all representations are expressly excluded and you have not relied on any representations in ordering the Services from Rapid Screening or the AFP.
12.2 Unless you are an agency under the Financial Management and Accountability Act 1997, under no circumstances (including but not limited to any act or omission on our part) will Rapid Screening or the AFP be liable for any loss or damages (including, without limitation, indirect, incidental, special or consequential or punitive damages and damages for loss of profits) whatsoever which result from any use, or any inability to use, the Services.

12.3 To the fullest extent permitted by law, Rapid Screening or the AFP’s liability for breach of any implied warranty or condition which cannot be excluded is limited at Rapid Screening’s option to supply of the Service ordered by you again.

13. Governing Law

These Conditions will be governed by and construed according to the law of the Australian Capital Territory and the parties agree to submit to the jurisdiction of the courts and tribunals of or exercising jurisdiction in the Australian Capital Territory.

13. Contact Us

Rapid Screening
ABN: 63612155987
T: 1300 RAPID-X – 03 9044 7260
E: info@rapidscreening.com.au
W: www.rapidscreening.com.au